Allygroup is seeking a Service Support Officer to join a leading Commonwealth Government program that provides mental health and wellbeing services to veterans and their families. This is a rewarding opportunity to contribute to high-quality service delivery in a client-focused environment.
Please note: Application for this position closes at midnight, Tuesday, 6 January 2026. Applications received after the closing date will be considered for similar future roles.
About the Role
As a Service Support Officer, you will be the first point of contact for clients and provide essential administrative and operational support to ensure smooth delivery of services. You will work within a multidisciplinary team and play a key role in supporting mental health and wellbeing programs.
Key responsibilities include:
Delivering high-quality customer service in person, by phone, and via email.
Managing client appointments and records using the Client Management System.
Providing administrative support for regional events, group programs, and meetings.
Coordinating correspondence, referrals, and service satisfaction activities.
Assisting with travel arrangements, invoice processing, and resource requests.
Supporting reporting and quality assurance processes.
What we’re looking for
Professional experience in business operations or service delivery within health or government environments.
Strong written and verbal communication skills.
Ability to manage competing priorities and work collaboratively in a team.
Mandatory: Ability to obtain a Working with Vulnerable People registration or Working with Children check.
Why join this team?
Competitive hourly rate and flexible work arrangements.
Supportive and inclusive workplace culture.
Professional development opportunities.
Make a meaningful impact on the lives of veterans and their families.
The Allygroup difference
Impactful Work: Contribute to maintaining high standards of integrity and transparency.
Professional Growth: Opportunities for learning and career development.
Supportive Environment: Work within a collaborative and experienced legal team.
Attractive Remuneration: Competitive salary package.
What you need to do now
To apply, click the ‘Apply Now’ button below or send a current resume and cover letter to our team at recruitment@allygroup.com.au expressing your interest. For a confidential talk in relation to this position, please call us on 02 5104 3170. You may also contact our office via phone or email to arrange a Video Relay call or other call services through The National Relay Service. Plain, large font copies of this ad (and related position description/s) may also be requested by emailing recruitment@allygroup.com.au.